Terms of Service

1. Eligibility and accounts

You must be at least 16 years old and able to form a legally binding contract under the laws applicable to you. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

You are responsible for safeguarding credentials, for all activity under your account, and for ensuring the accuracy of information you provide.

2. The Service

qlane provides AI-driven quality assurance automation, including cloning code from integrated repositories, running applications in isolated sandboxes, and performing browser-based tests. The Service is provided “as is” and evolves over time; we may add, change, or remove features at our discretion.

3. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or to infringe third-party rights;
• connect repositories or test targets that you do not own or are not authorised to test;
• attempt to reverse engineer, decompile, or bypass security controls of the Service;
• use the Service to generate high-volume automated traffic against third-party systems without authorisation, or to conduct penetration testing of systems you do not own;
• upload content that is illegal, malicious, infringing, defamatory, or otherwise objectionable;
• resell, sublicense, or commercially redistribute the Service without our consent.

4. Customer data, ownership, and AI training

You retain all rights in the code, data, and other content you submit or connect to the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data solely to provide the Service to you. We may use aggregated, de-identified usage data that contains no Customer Data and no personal data to operate and improve the Service.

No training. We do not use Customer Data (including your source code) to train machine-learning models, and the model providers that process AI requests for us do not train on them, under their terms or our AI gateway provider’s agreements with them. Where your Enterprise agreement includes zero data retention, we enforce it on every AI request made for your organization in work started after it is turned on. The mechanism is described on our Security page.

Outputs. As between you and us, you own the outputs the Service generates for you — test cases, test results, bug reports, and session transcripts (“Outputs”) — and to the extent we hold any rights in them, we assign those rights to you upon creation. Outputs are assistive AI-generated content (see Section 8).

Source code is processed in isolated sandboxes: full repository clones are destroyed when the sandbox terminates. Build layers, which can contain source code and dependencies, are cached per environment in your data region for up to 15 days after the environment’s last build, so that later builds of that environment can reuse them; you can turn build caching off for any environment. Outputs shown in your dashboard may contain code excerpts and are retained as described in our Privacy Policy.

5. Confidentiality

“Confidential Information” means non-public information one party discloses to the other in connection with the Service that is marked confidential or would reasonably be understood to be confidential. On your side it includes Customer Data — your source code and repository contents, environment configuration and credentials, and prompts — and your Outputs. On our side it includes non-public product, security, and pricing information.

The receiving party will:

• use Confidential Information only to exercise its rights and perform its obligations under these Terms;
• protect it with at least the degree of care it uses for its own confidential information, and never less than reasonable care;
• not disclose it to anyone except employees, advisors, and sub-processors who need it for that purpose and are bound by confidentiality obligations at least as protective as this section; and
• delete or return it upon written request, except for copies it must keep by law or that persist in routine backups, which remain protected under this section until deleted.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, is lawfully received from a third party without a duty of confidence, or is independently developed without use of the disclosing party’s Confidential Information. A party may disclose Confidential Information where required by law or court order, giving the other party prior notice where legally permitted. Confidentiality obligations survive termination for five (5) years — and, for source code and other trade secrets, for as long as they remain trade secrets.

6. Subscriptions, credits, and billing

Paid plans are billed in advance on a recurring basis. Usage-based features are billed on a credit system. Prices are listed on our Pricing page and may be updated on notice. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, which will be added where required.

Starter and Pro subscriptions are billed on a self-serve basis through our payment partner, Stripe. Enterprise plans are invoiced and settled under our manual billing process. All fees are non-refundable except where required by mandatory law (see Section 7).

7. Consumer right of withdrawal (EU/EEA consumers)

If you are a consumer residing in the EU/EEA, you have the right to withdraw from the contract within 14 days from its conclusion without giving any reason, under Directive 2011/83/EU. However, if you request immediate provision of digital services, you expressly acknowledge and consent that by starting to use the Service during the withdrawal period you lose the right of withdrawal to the extent the Service has been provided.

To exercise the right of withdrawal, email legal@qlane.ai with a clear statement.

8. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Outputs are AI-generated and assistive and require human judgement; we do not warrant their accuracy, completeness, or fitness for a specific use.

Nothing in these Terms excludes or limits liability for damages that cannot be excluded or limited under applicable mandatory law, including statutory rights of consumers.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — is limited to the fees paid by you to us for the Service during the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

10. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of applicable law or third-party rights; or (c) Customer Data you submit to the Service.

11. Term and termination

These Terms remain in effect while you use the Service. You may terminate your account at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service in a way that creates risk or legal exposure. Upon termination, provisions that by their nature should survive — including Sections 4, 5, 8, 9, 10, and 13 — will survive.

12. Changes to the Terms

We may update these Terms to reflect changes in law or the Service. We will post the updated version with a new “Last updated” date and, where material, notify you by email or in the Service. Your continued use after an update constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Slovak Republic, excluding conflict-of-laws rules. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of the Slovak Republic, without prejudice to mandatory consumer protection rules that entitle consumers to bring proceedings in their country of residence.

14. Online dispute resolution

The EU Online Dispute Resolution platform stopped accepting new complaints on 20 March 2025 and was fully discontinued on 20 July 2025. For current information on cross-border consumer redress in the EU, see the European Commission’s relocation page at consumer-redress.ec.europa.eu. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

15. Contact

Questions about these Terms? Email us at legal@qlane.ai or write to Ploono s.r.o., Klincová 18973/39, 821 08 Bratislava, Slovakia.