Terms of Service

These Terms of Service ("Terms") govern your access to and use of https://qlane.ai and the qlane AI-powered QA automation platform (the "Service") operated by Ploono s.r.o.("qlane", "we", "us"). By accessing or using the Service you agree to be bound by these Terms.

1. Eligibility and accounts

You must be at least 16 years old and able to form a legally binding contract under the laws applicable to you. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

You are responsible for safeguarding credentials, for all activity under your account, and for ensuring the accuracy of information you provide.

2. The Service

qlane provides AI-driven quality assurance automation, including cloning code from integrated repositories, running applications in isolated sandboxes, and performing browser-based tests. The Service is provided "as is" and evolves over time; we may add, change, or remove features at our discretion.

3. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or to infringe third-party rights;
• connect repositories or test targets that you do not own or are not authorised to test;
• attempt to reverse engineer, decompile, or bypass security controls of the Service;
• use the Service to generate high-volume automated traffic against third-party systems without authorisation, or to conduct penetration testing of systems you do not own;
• upload content that is illegal, malicious, infringing, defamatory, or otherwise objectionable;
• resell, sublicense, or commercially redistribute the Service without our consent.

4. Customer data and content

You retain all rights in the code, data, and other content you submit or connect to the Service ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data solely to provide and improve the Service. Source code is processed ephemerally in sandboxes and is not retained beyond the test session.

5. Subscriptions, credits, and billing

Paid plans are billed in advance on a recurring basis. Usage-based features are billed on a credit system. Prices are listed on our Pricing page and may be updated on notice. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, which will be added where required.

Self-serve subscriptions are billed through our payment partner (Flexprice / Stripe). Payments for EEA, UK, and Swiss customers are invoiced and settled under our manual billing process. All fees are non-refundable except where required by mandatory law (see Section 7).

6. Consumer right of withdrawal (EU/EEA consumers)

If you are a consumer residing in the EU/EEA, you have the right to withdraw from the contract within 14 days from its conclusion without giving any reason, under Directive 2011/83/EU. However, if you request immediate provision of digital services, you expressly acknowledge and consent that by starting to use the Service during the withdrawal period you lose the right of withdrawal to the extent the Service has been provided.

To exercise the right of withdrawal, email [email protected] with a clear statement.

7. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. AI-generated outputs (test cases, bug reports, code reviews) are assistive and require human judgement; we do not warrant their accuracy, completeness, or fitness for a specific use.

Nothing in these Terms excludes or limits liability for damages that cannot be excluded or limited under applicable mandatory law, including statutory rights of consumers.

8. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — is limited to the fees paid by you to us for the Service during the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

9. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of applicable law or third-party rights; or (c) Customer Data you submit to the Service.

10. Term and termination

These Terms remain in effect while you use the Service. You may terminate your account at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service in a way that creates risk or legal exposure. Upon termination, provisions that by their nature should survive — including Sections 4, 7, 8, 9, and 12 — will survive.

11. Changes to the Terms

We may update these Terms to reflect changes in law or the Service. We will post the updated version with a new "Last updated" date and, where material, notify you by email or in the Service. Your continued use after an update constitutes acceptance.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Slovak Republic, excluding conflict-of-laws rules. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of the Slovak Republic, without prejudice to mandatory consumer protection rules that entitle consumers to bring proceedings in their country of residence.

13. Online dispute resolution

The EU Online Dispute Resolution platform stopped accepting new complaints on 20 March 2025 and was fully discontinued on 20 July 2025. For current information on cross-border consumer redress in the EU, see the European Commission's relocation page at consumer-redress.ec.europa.eu. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

14. Contact

Questions about these Terms? Email us at [email protected] or write to Ploono s.r.o., Klincová 18973/39, Bratislava, Slovakia.